Viagogo a no-no? Think twice before buying from reseller sites
Third-party reseller websites such as Viagogo and Stubhub can leave consumers out of pocket and out of the event they want to attend.
Picture: Gerd Altmann from Pixabay
Relebogile Mabotja speaks with consumer journalist Wendy Knowler.
Listen to the interview in the audio below.
Viagogo and its sister brand Stubhub are known for reselling tickets, often with poor results for the consumer.
The sites claim to refund ticket holders should they be denied entry to a concert or event, however, this is not always so.
“In many cases, people have a big fight on their hands to get a refund.”
- Wendy Knowler
In one case study, 'Ernest' bought two tickets for a Jeffrey Osborne concert in March from Stubhub and presented screenshots of the tickets.
However, they were denied entry and received a note stating 'TicketPro was not affiliated to Viagogo or its associates'.
The purchaser attempted to engage with Stubhub but failed to get a refund for weeks.
Knowler approached Stubhub, which blamed an error by the buyer for preventing them from emailing the tickets.
Stubhub eventually refunded the buyer, without accepting fault on its part.
In another case, a listener bought tickets on Viagogo for a postponed event. She still does not know if they will be valid on the day.
TicketPro warns customers against buying tickets from Viagogo or its associated brands; these will not be accepted at events.
Scroll up to the audio player to listen to the interview.