City Power: Customers should let technicians verify payments in households
The utility said it will leave residents in the dark when there are outages until it determines that 80% are up-to-date with their bills.
A City Power employee. Picture: Rejoice Ndlovu/Eyewitness News
JOHANNESBURG - City Power is appealing to customers to allow its technicians to conduct door-to-door visits to their homes to verify if they are paying and buying vouchers from legitimate vendors.
The utility said it will leave residents in the dark when there are outages until it determines that 80% are up-to-date with their bills.
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This will be done to deal with illegal connections, which damage infrastructure and cost millions.
City Power spokesperson Isaac Mangena said that if customers refuse to let its customers into their homes for checks
"From now on, after replacing a mini-substation or transformer, city power will conduct comprehensive meter audits before restoring power. Our teams will go door-to-door to assess customers’ electricity purchasing history, verify vending records, and confirm purchases from reputable vendors. Customers are urged to keep receipts or other proof of monthly electricity purchases. "