Exposing the hidden costs in your purchases

DL

Dori van Loggerenberg

13 November 2025 | 14:22

Are you paying for what’s already covered, or extras that you didn't even want in the first place?

Exposing the hidden costs in your purchases

It's not pleasant to always assume people are out to scam you out of your hard-earned money, but sadly that can sometimes be the case.

Consumer journalist Wendy Knowler warns to be vigilant around anything that sounds like an upsell, especially if it includes so-called value-added services (VAS).

These often include club membership fees, and even funeral cover.

She said it's essential to take the time to read all the small print and ask questions if anything was unclear.

As she has suggested in the past, Knowler recommended asking if you could record the process of signing up for accounts etc. This audio (or video) recording can then be used as evidence that all the "small print" was not sufficiently explained, if you attempt to get out of the contract.

However, she still said the best way to protect yourself was to read the whole contract or document thoroughly before signing anything.

Online purchases are another minefield to be aware of.

Some retailers will try to convince you to take out "package protection" for your products beforethey are delivered for lost, damaged or stolen items – but Knowler explains that this not necessary.

"We have the protection of the Consumer Protection Act (CPA) in this country – Section 19c says 'goods to be delivered remain at the supplier's risk until the consumer has accepted delivery of them'... everything up 'til that moment is the supplier's responsibility, the supplier's loss."

Also be on the lookout for extra "warranties" from car dealerships selling used vehicles, many of which contain various "exclusions" – but again, the CPA is on your side here.

"We have wonderful protection for the first six months after we've bought something – it's Section 56 and it says if something develops a defect, the supplier has to take responibility for it... in the case of a car, pay for it to be fixed."

To listen to Knowler in conversation with Jane Dutton, standing in for 702's Relebogile Mabotja, click the audio below:

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