City Power takes over billing in Johannesburg

Keely Goodall

Keely Goodall

23 July 2025 | 16:18

City Power is trying to ensure it gets all the money owed to it from customers in the metro.

City Power takes over billing in Johannesburg

A City Power employee. Picture: Rejoice Ndlovu/Eyewitness News

For years electricity bills in Johannesburg have been run through the council, and your bill would come as part of your council bill.

City Power has decided to take over the billing directly, so they can get more of the money due to them.

Nicholls says the idea behind this is that giving the collection mechanism to the distributer will simplify the collection process.

He says the biggest question at this point is how people in Johannesburg will now receive their electricity bills.

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“When we look at collections, it is actually a journey.”
- Christo Nicholls, CEO of Utility Consulting Solutions 

Nicholls believes City Power will have to use this change to restore the trust of customers.

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